Many common problems are either addressed in our online support system at support.packetflux.com or in our online manuals at manuals.packetflux.com. If the solution is not found there, the best/easiest way to get in touch with us to resolve an issue is although through our online support system at support.packetflux.com or via email to custsvc@packetflux.com. Both result in a ticket being opened in the support system which is then able to be tracked until completion.